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Refund & Cancellation

Refund and Cancellation Policy for Metamaze Private Limited

Effective Date: December 25, 2023

Metamaze Private Limited (“Metamaze,” “we,” “us,” or “our”) is committed to providing our customers with the best possible experience. However, we understand that sometimes things don’t work out as planned. This Refund and Cancellation Policy outlines our policies regarding refunds and cancellations.

  1. Refunds
    General Refund Policy:
    • We offer a 14-day money-back guarantee on all of our digital solutions. If you are not satisfied with your purchase for any reason, you may request a refund within 14 days of the purchase date.
    • To request a refund, please contact us at [insert email address].
    • Once we receive your refund request, we will process it within 7 business days.
    • Refunds will be issued back to the original payment method.
    Exceptions to the Refund Policy:
    • Custom-developed solutions are not eligible for refunds.
    • Solutions that have been used or accessed are not eligible for refunds.
    • Solutions that have been purchased through a third-party reseller are not eligible for refunds.
    2. Cancellations
    Cancellation of Subscriptions:
    • You may cancel your subscription at any time by contacting us at [insert email address].
    • Your subscription will be cancelled at the end of your current billing cycle.
    • You will not be charged for any additional billing cycles after your subscription is cancelled.
    Cancellation of Orders:
    • You may cancel your order within 24 hours of placing the order.
    • To cancel your order, please contact us at [email protected].
    • If your order has already been processed, you may be subject to a cancellation fee.
    3. Contact Us

If you have any questions about this Refund and Cancellation Policy, please contact us at [email protected]