Metamaze on-site IT services are performed on your schedule by skilled, trained, and certified IT experts who understand your organization’s unique IT needs.
Your on-site technician will help ensure all preventative maintenance and security tasks are done on schedule, protecting your people and your technology assets.
You lose time and money when your systems are down. With on-site IT support, you can make sure your computers and technology are always up and running.
Sometimes the IT support your company needs can only be provided in person. In situations like those, Metamaze provides you with access to a network of experts to offer on-site services. These services range from support for one-off IT projects, physical installations and cabling, hardware support, and other hands-on services that can’t be delivered by a remote IT support provider.
Outsourcing your IT support is one of the most effective ways to improve service while also reducing your costs.
But for many people, the phrase “outsourcing” calls to mind a remote call center that accesses your systems from halfway across the world. What do you do if you need in-person help?
The truth is, you don’t have to choose. Metamaze offers on-site IT support as part of our managed services. Here are just a few of the reasons you’ll appreciate having on-site support as part of your outsourced services package.
Here’s a short list of what we offer!
Downtime means lost productivity and money. When there’s a technical problem that’s keeping your computers or systems offline, having an on-site expert means you don’t have to wait for a fix. Why wait on the phone for support when you could have an in-person IT technician on the job right away?
One key advantage to on-site support is that you have an expert around learning your business and systems. That means your on-site services also adapt to your organization’s particular needs. You’ll also enjoy the efficiency gains that come with having support that works on your schedule. When your people are in the office and need help with a technology issue, your on-site IT support can start right away.
Hiring and maintaining an in-house IT support team is an expensive proposition. With outsourced on-site IT support, you’ll enjoy the benefits of having an expert on-hand without the added expenses and overhead. It also allows your core IT team to focus on your core business functions instead of being sidelined by answering service calls.
Another advantage of on-site IT support is that having an expert consistently observing your technical processes is a great way to improve them. Your on-site technician can help you standardize and streamline your operations to reduce expenses, help end users be more productive, and create better documentation of your processes going forward.
What kinds of on-site IT services does Metamaze offer? Just about any support that your end users need! While remote IT support can be a big help to your organization, on-site IT works especially well for the unique problems that your employees may experience. Here are just a few examples of the types of service an on-site IT technician can offer.
When a computer fails or breaks down, it can be hard to diagnose and resolve over the phone. On-site IT support can help your end users when they’re experiencing technical problems with the hardware they use every day.
Besides hardware, your end users also rely on printers, phones, and other devices — often at critical moments. An on-site technician helps your team resolve issues quickly so they can get back to serving their teams or customers.
If your employees work in the office, they likely spend most of the day hardwired into a network. When this connection fails or gets interrupted, having on-site IT support is an excellent way to get them back online quickly.
Phone systems are still an invaluable tool in corporate offices. But if you have employees moving desks, changing departments, or even just updating their voicemail, they may need a little support. On-site IT makes it easy.
It’s important to keep your security protocols updated, but these changes can sometimes be hard to follow for your end users. Having on-site IT support available gives them a resource when they need a little extra help keeping their systems secure.
Metamaze’s managed services include on-site IT support tailored to the unique needs of your company. You can begin the process by talking to one of our consultants today!
Once you’re ready to begin, we’ll launch our discovery process. During this phase we’ll learn about your challenges, your operational goals, and the needs of your organization. All of this helps to shape our approach and ensure we provide on-site support in a way that best aligns to your needs.
For more detail on how this works, you can review the four-phase onboarding process we provide to all new Metamaze clients. This process allows us to collect the vital information and knowledge we need to help prepare your business for success.
After onboarding is complete, you’ll be all set to enjoy on-site IT support designed to help your organization succeed.
Hiring, training, and retaining top IT talent has become time-consuming and expensive, if not impossible.
Most organizations don’t have the budget to bring in true cybersecurity expertise and the enterprise-grade tools and systems you need for proper protection.
In-house IT teams are often underwater just trying to keep up with day to day tasks, never mind taking on new projects.
Solution architects, CIOs, CISOs, Microsoft and Apple technicians, cloud IT consultants, and more are at your disposal. Get access to high-end tools such as ITGlue and ConnectWise, plus round-the-clock security systems, cloud backup solutions, managed data centers … the list goes on.