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Managed IT Services

What Are the Types of Managed IT Services Offered by Metamaze?

Metamaze offers a wide range of IT services and solutions to support organizations that lack the time or the in-house resources to properly manage and maintain their technology infrastructure.

We offer a variety of flexible packages including fully outsourced IT for those who do not have any internal IT expertise; and a co-managed IT model for those who are looking for supplemental support for their existing IT team.

 Learn more about each of our key managed services below!

Many service providers guarantee that your call will be answered promptly—but by whom? At Metamaze, we offer a 24/7 service desk that is staffed with trained technicians (not call agents) who solve most problems on-demand. We also let you “self-triage” your problem, which means you can call in 24/7/365 for any problem—no matter how big or how small. IT help desk solutions are a big benefit of IT service providers, so make sure you’re getting industry-leading managed services!
The most common tech support solutions needed are end-user issues, such as inability to connect to the internet, a slow or “frozen” computer, lost passwords, inability to print, or difficulty logging in. We can solve these IT problems remotely using cloud-based tools that allow full access to your network and systems. Metamaze remote support technology services includes installation of software, cloud services, advanced troubleshooting and repairs of applications, and more—cost-effectively keeping your staff up and running.

With the growing popularity of cloud-based services, many IT support tasks are done remotely. But there are still issues where on-site IT solutions are either desired or required. Metamaze always sends a technician to your site for problems we cannot solve remotely. We also offer regularly scheduled on-premises services. Talk to us about our on-site support plans to see which one is best suited for your needs.

One of the most important ways service providers can protect your business from cyberattacks is to keep your software and operating systems up to date. Failure to do so means you not only miss out on new features, you also open the door wide to hackers who look for companies that haven’t bothered with the latest security updates. If you lack the staff to manage your IT infrastructure on a regular basis, Metamaze will take over responsibility for this critical task to ensure business continuity with automated software updates, patch solutions, and security updates, including antivirus and antispam.

Want to keep your IT environment running at top operational performance? Metamaze provides around-the-clock monitoring and management of all the components in your network, including routers, firewalls, and switches. Our automated systems efficiently detect and report failures of devices and connections as we proactively monitor and optimize your computers, servers, and other network elements. Metamaze offers two levels of service: Essential and Premium Monitoring & Management.

Today’s businesses are creating more data than ever before, and protecting that data is a priority. This calls for a robust data backup and disaster recovery solution that forms the foundation for business continuity. Your data backup and disaster recovery system is one of the most important investments for protecting your company. Metamaze helps you choose, deploy and manage the backup and recovery solution that’s best for your business. We offer multiple options that will meet your backup and recovery needs.

Evaluating, purchasing, and installing IT hardware and software is a time-consuming process. Metamaze has the knowledge and skills to help you determine the right cost-effective licensing agreements and hardware for your business. We manage the procurement process end to end—from installing, maintaining, and upgrading your systems, through to retiring old hardware. Our managed service solutions also allow for better pricing thanks to our bulk-buying power and our direct relationships with many key distributors.

Metamaze’s Co-managed IT services provide you with the flexibility to add resources when and where you need them most. We start out by working with your team to draft a strategic plan that identifies your strengths and weaknesses, and jointly come up with a proposal that will help you and your IT team become vastly more efficient by filling those gaps.

Security is a huge concern for every business, but very few organizations have the resources to effectively combat cyber threats and attacks. Access to sophisticated, 24/7 cybersecurity protection is one of the top reasons businesses hire Managed IT Service Providers. 

What Are the Benefits of a Managed Service Provider?

Companies of all sizes, from mom-and-pop organizations to multinational enterprises, outsource their information technology needs to third-party providers for many reasons. How many of these benefits could help your organization right now?

In-house IT staff can become overwhelmed as your organization scales. Outsourced IT services will ensure your business is capturing maximum performance from your technology infrastructure.

A managed service provider enables you to tap into higher levels of IT skill sets, so you can allocate your in-house IT resources more effectively—unlocking greater value across your organization.

System failures can cost small businesses between $82k and $256k per incident. Managed IT service providers will ensure your technology is always secure and running at optimal efficiency.

Because managed IT services are typically billed as a fixed monthly subscription, you see fewer budget surprises. As a result, you’re able to plan for the future more effectively and confidently.

Delegating complex technology decisions to a trusted IT services provider enables you to concentrate on core competencies and seize growth opportunities.

How Much Do Managed IT Services Cost?

Believe it or not, outsourcing your business’ IT needs actually saves money. The average cost of IT support services varies depending on a number of factors, including how large  your organization is, the complexity of your IT systems, and what your specific needs may be. You can expect to pay between $80 to $150 per month per user. 

How many of these benefits could help your organization right now?

How much does it cost to completely outsource your IT services? This can depend on many factors, including how your business and your MSP operates.

Generally, you can expect to pay an average IT support cost of between $80.00 to $150.00 per month per user. In some cases, an outsourced provider could offer device-based pricing (a calculation of the number of workstations and mobile devices they are supporting) but in most cases-and here at Metamaze-the per-user pricing is standard.

For starters, having access to strategic technology expertise is a huge factor for fast growing businesses. Add on better risk management, round-the-clock IT support and industry compliance management, to name just a few, and it sweetens the deal even more.

The majority of businesses that choose to outsource their IT needs do so in order to save money (see below for the comparison costs), but there are many other benefits as well!