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What Is Co-Managed IT?

What Is Co-Managed IT?

Co-managed IT provides the ability to outsource IT tasks that your internal IT team doesn’t have time for (or doesn’t have the skill set to tackle) to an experienced third-party IT services provider.

Think of it as filling in the gaps with an extended team approach, without having to hire, train, and manage additional headcount.

What Are Co-Managed IT Service Providers?

Co-managed IT service providers offer a vast range of supplemental IT and technology support to help meet the needs of your organization. This support can include things like extended help desk support, cybersecurity, network management, software renewals, and more. With a significantly lower cost than doing everything in-house, co-managed IT services are a great way to strengthen your IT department without breaking your budget.

What Co-Managed IT Services Does Metamaze Offer?

Every organization has its own unique strengths and weaknesses when it comes to IT. You may have great cybersecurity but need more help desk agents to resolve customer support tickets. Or maybe you’ve got a big-enough help desk, but you’re worried about backup and disaster recovery. Metamaze provides a wide range of co-managed IT services to ensure we can provide you with a customized support plan that meets the needs of your business.

Here’s a short list of what we offer!


Many service providers guarantee that your call will be answered promptly—but by whom? At Metamaze, we offer a 24/7 service desk that is staffed with trained technicians (not call agents) who solve most problems on-demand. We also let you “self-triage” your problem, which means you can call in 24/7/365 for any problem—no matter how big or how small. IT help desk solutions are a big benefit of IT service providers, so make sure you’re getting industry-leading managed services!

Want to keep your IT environment running at top operational performance? Metamaze provides around-the-clock monitoring and management of all the components in your network, including routers, firewalls, and switches. Our automated systems efficiently detect and report failures of devices and connections as we proactively monitor and optimize your computers, servers, and other network elements. Metamaze offers two levels of service: Essential and Premium Monitoring & Management.

Today’s businesses are creating more data than ever before, and protecting that data is a priority. This calls for a robust data backup and disaster recovery solution that forms the foundation for business continuity. Your data backup and disaster recovery system is one of the most important investments for protecting your company. Metamaze helps you choose, deploy and manage the backup and recovery solution that’s best for your business. We offer multiple options that will meet your backup and recovery needs.

Security is a huge concern for every business, but very few organizations have the resources to effectively combat cyber threats and attacks. Access to sophisticated, 24/7 cybersecurity protection is one of the top reasons businesses hire Managed IT Service Providers. 

We’ll take the headache out of managing your organization’s software. Metamaze’s support services include securing initial software licensing as well as managing ongoing renewals.

If you don’t keep up with software patches and upgrades, you’re putting your systems at risk. Metamaze will ensure your software is always kept up-to-date to improve your security posture.

When your IT team is overwhelmed, it’s easy to get so lost in the weeds you lose track of where you’re trying to go. Ntiva can help you establish good documentation and devise a strategic plan that’s right for your business.


Metamaze can provide training to your users that ranges from software and systems to proper cybersecurity protocols. We’ll help make sure they understand what’s expected and why it’s important to the success of your organization.

Every business is unique. Metamaze takes an adaptable, responsive approach that lets us deliver specialty services tailored to the needs of your business.

Why Choose a Co-Managed IT Model for Your Business?

One way to guarantee problems for your business is to overwork and overwhelm your IT team. Not only does that lead to more errors, but it also makes it impossible for them to focus on the strategic priorities that would help you grow your business. But with co-managed IT services from Metamaze, you’ll have the IT support you need to help your people and business thrive. Here’s why.



Your in-house IT department is swamped. Taking vacations, sick time, or unplanned leave is often a serious problem, and the team is showing signs of burnout.

Focus on Success

You want to focus your current team on projects they excel at and that drive the business forward, but daily routine tasks are bogging them down.

Maintenance Overload

Important and proactive maintenance isn’t getting done. Urgent problems always seem to crop up, distracting your staff from critical patching, updates, and monitoring.

Rapid Growth

Your business is growing and you need to scale up quickly, but you don’t have the budget or the time to hire additional headcount. You need interim short-term help to get to the next level.

Hybrid Work Environment

The bulk of your employees are still remote. You don’t feel comfortable that you have the right services in place, especially security policies and practices. We can assist with best work practice.

Lack of Expertise

You have big gaps when it comes to specific expertise that’s badly needed, and finding the right talent is like looking for a needle in a haystack! Good talent is hard to come by these days and demands a high salary.

The Business Benefits of a Co-Managed IT Model

The primary benefit of co-managed IT is the ability to supplement any gaps your team might have. This lets you focus on long-term goals and strategic projects and initiatives that drive productivity and efficiency throughout the company, while we backfill the work your team hasn’t been able to address.

Here’s a list of pragmatic benefits:


Cost Efficiency

Hiring, training, and retaining top IT talent has become time-consuming and expensive, if not impossible.

Risk Mitigation

Most organizations don’t have the budget to bring in true cybersecurity expertise and the enterprise-grade tools and systems you need for proper protection.

Project Completion

In-house IT teams are often underwater just trying to keep up with day to day tasks, never mind taking on new projects.

Access to Expertise and Tools

Solution architects, CIOs, CISOs, Microsoft and Apple technicians, cloud IT consultants, and more are at your disposal. Get access to high-end tools such as ITGlue and ConnectWise, plus round-the-clock security systems, cloud backup solutions, managed data centers … the list goes on.

IT Services and Solutions for Businesses

When your IT infrastructure is neglected or compromised, your entire organization is at risk. Yet many businesses lack the time and in-house resources to properly manage and maintain their technology, support their end users, stay on top of cybersecurity demands AND keep specialty projects moving forward.

If this sounds familiar, Ntiva can help. We offer co-managed IT services designed to supplement your team and fill in the gaps where you need some extra support.

Here are just a few of the benefits:

  • We don’t replace your IT staff – we augment your team and make it better.
  • You don’t have to add or manage expensive headcount.
  • Your IT team gets access to the same powerful IT automation and management tools we use.
  • In the unexpected event your IT leader can’t perform their job or if disaster strikes, we can instantly provide support.
  • You get access to an entire team of IT pros who do this for hundreds of other clients every day of the week.
Metamaze provides extensive nationwide services, a wide range of industry expertise, and a comprehensive suite of services.
- Team Metamaze